Membership Policies
Cancellation Policy
If you choose to cancel your membership, please note:
- A 30-day written notice is required before your next billing date.
- If a 30-day notice is not provided, an additional month will be charged at your current membership rate.
- Any discounts applied to your membership will not be considered during cancellation.
To cancel your membership, you may submit your written notice either:
- In person at Built Strong Strength Club.
- By registered mail.
- Email.
Hold Policy
Our membership hold policy is designed to give you flexibility while maintaining your membership benefits. Here’s a quick overview:
- You can place your membership on hold at any time, avoiding the monthly membership charge.
- Holds are allowed for up to 3 months per calendar year (consecutive or in total).
- A $10 holding fee per month will be charged and must be paid in full when requesting the hold.
- Your membership will automatically resume at your current membership rate once the hold period ends.
Collections
Any outstanding balance that is 3 months or more on any membership or personal training options will automatically be sent to collections. Unless the balance has been settled within that 3-month period.
If you have any questions or need assistance, feel free to reach out—we’re always happy to help. Here’s to a strong, healthy, and exciting year ahead!